EMPLOYEES & HUMAN RESOURCES • January 19, 2016
2 minutes Read
You already know a well-trained employee is more efficient, effective and engaged in the success of your business. Did you also know that quality employee training helps retention as well? Two out of three employees say training plays a key role in whether or not they stay with their current company, according to a recent survey by conferencing company InterCall.
Beyond happy employees, training can boost your bottom line. Companies with engaged employees outperform those without by up to 202%, according to a study by Dale Carnegie Training.
How do you create a training process that’s both effective and time-and-cost-effective? Start here.
1. Pinpoint your goals. Are you aiming to teach employees new skills? New ways to execute old tasks? Better workplace behavior? Clarify what it is that your employees really need to know how to do. Sit down with your management team to discuss what makes the most sense.
2. Talk to recent trainees. Solicit feedback from employees who’ve recently been trained. Did they feel like they learned valuable information? Was there too much content or not enough? You can use an anonymous survey to avoid putting workers on the spot, then use those answers to shape your program going forward.
3. Check with associations or trade groups. Some industry associations offer training opportunities for members. You may be able to access educational material or programs at annual meetings or online, or take classes offered by the association.
4. Pair employees with mentors. While training alone boosts managerial productivity by 24%, adding mentoring and coaching cranks that up to 88%, according to a survey from CMSI Mentoring Solutions. New employees should sit in on meetings or attend sales calls with veterans. Use that wisdom to your business’ advantage.
5. Avoid tedium. Are you presenting materials that will put half of your employees to sleep? The more interesting you can make your training—with interactive group discussions, quizzes or videos—the more people will pay attention and retain the information.
6. Don’t overload trainees. What are the odds you’d retain all the information you heard in an eight-hour class? As much as you can, break training up into bite-size chunks—say, over consecutive days rather than consecutive hours.
7. Schedule strategically. Shoehorning classes into your company’s high season is a recipe for rushed instruction and stressed employees who can’t learning effectively. As much as possible, train workers during slow periods or during non-business hours (such as with online courses).
8. Put training to use quickly. Allow your employees to apply their new knowledge as soon as they can. Otherwise you run the risk of them forgetting what they’ve learned before they’re able to use those skills.
9. Have a little fun. Nix the dated compliance films (you know the ones) and try making your own with your current employees. Offer prizes to employees who rack up the most points by watching videos and webinars. The more you can engage your workers, the more the information that they learn will stick.
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