October 28, 2016 in Customer Service

Help Your Patients Understand Obamacare by the Enrollment Deadline

If you run a medical office, you may be fielding questions around this time of year from patients still trying to parse the Affordable Care Act, ...

1 minute Read

September 1, 2016 in Customer Service

Required Reading: 5 Books About Customer Service

Small business owners have a host of issues to think about on a daily basis from invoicing and payroll to inventory and fulfillment. Unfortunatel ...

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November 19, 2015 in Customer Service

How to Thank Your Customers All Year Long

By Rieva Lesonsky With Thanksgiving on the horizon, you may be thinking about ways to give thanks to your customers and clients. But why show ...

2 minutes Read

April 30, 2015 in Customer Service

Great Customer Service: Your Most Powerful Tool

There is one powerful edge that you can offer: superior customer service. It takes a healthy customer base to keep your business alive and gro ...

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April 2, 2015 in Customer Service

3 Tips to Improve Your Customer Service

There is one powerful edge that small businesses can offer: superior customer service. Once-a-year promotions aren’t enough to keep a small ...

2 minutes Read

January 5, 2015 in Customer Service

Improve Business by Encouraging Customer Feedback

When you’re running any small business, direct feedback from your customers is essential for continual improvement as well as for customer rete ...

4 minutes Read

January 1, 2015 in Customer Service

Develop a Customer Rewards Program with 3 Items in Mind

If you don’t have a sustainable loyalty program to reward your most valuable customers, you need to implement one – and the sooner, the bette ...

4 minutes Read

December 16, 2014 in Customer Service

Disqualifying Your Customers

​By Gene Marks Small business influencer Gene Marks is a guest blogger for CAN Capital. He is a celebrated author, columnist and small busin ...

2 minutes Read

November 24, 2014 in Customer Service

6 Ways to Make Your Customers Happy

By Gene Marks Small business influencer Gene Marks is a guest blogger for CAN Capital. He is a celebrated author, columnist and small business ...

2 minutes Read

November 3, 2014 in Customer Service

What is Good Customer Service?

Small Changes to Customer Service that Deliver Big Payoff It makes good business sense to do everything in your power to keep current customer ...

2 minutes Read